WHEN WILL YOU SHIP MY ITEMS?
All orders are subject to a handling period before shipment, usually 1 to 2 business days and leave the warehouse within 2 business days after receipt of payments. During busier seasons, this process can be delayed by 2 or 3 days.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. Youthful Imagination cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
WHERE ARE MY ITEMS COMING FROM?
All our warehouses are in the U.S. Our MotoTec warehouse is in Wisconsin. The warehouse for Razor, GreenBike and Ecotric are located in California.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.